right of withdrawal

Returns are accepted within 30 calendar days of store pickup or from the date of the postmark or delivery or receipt confirmation. If the buyer cannot produce the delivery or receipt confirmation, the 30-day period begins from the dispatch of the order.

The following are excluded from the right of return (but not from warranty claims):

  • Orders from legal entities

  • Made-to-measure / personalized items or items assembled on customer request

  • Food

  • Personal hygiene items and copyrighted items such as CDs, DVDs or books after opening the package/seal

  • Services

  • Gift Cards

  • Reduced exhibition goods

The product must be returned in its original packaging and in new, unused condition with all accessories. The cost of return should be borne by the buyer themselves.

The purchase price (minus additional, delivery and shipping costs) will be credited to the buyer's customer account for a future purchase or refunded in the form of a shopping voucher. A refund of the purchase price will only be made at the express request of the customer.